Mon: 10am - 6pm
Tue: 10am - 6pm
Wed: 10am - 6pm
Thu: 10am - 6pm
Fri: 10am - 6pm
Sat: 10am - 6pm
Sun: 12pm - 6pm

If you are making an in-store appointment or buying online but sizes are low, we recommend allowing 6-8 weeks for restock of your item :) If they are on our restock list, you will be able to pre-order some items in the appointment to ensure you get the sizes you need. Depending on the style of dress and when we’re due to have it back in stock, it could take around 6-7 months to restock the item but your in-appointment stylist is there to assist you with the ordering of it all :)

For more detail visit our Bridesmaids FAQ >here< :)

We do recommend booking an appointment as we want you and your bridesmaids to have the best experience in your own space and with one of our lovely stylists :)

However we do always try our very best to facilitate all of our bridesmaids groups as best we can and understand availability is not always there on the day you and your bridesmaids are available altogether to make it to one of our stores

You can of course come to our walk in area where you can browse and try on our dresses in the main fitting rooms :)

You can book your appointment and check the availability on the appointment calendar right >here< :)

Yes, sadly due to no-shows we now require deposits to confirm your Bridal or Bridesmaid appointment. The deposit of €30 deposit required for Bridesmaids appointments is refundable at the end of your booked appointment via the original method of payment or can be redeemed on your next purchase* (excluding bridal items).

For BRIDAL APPOINTMENTS:we require a non refundable €20 booking deposit to confirm your Bridal appointment. This amount will be deducted from your bridal order when you purchase your bridal gown with us, or if you do not make a purchase with us that's ok too - the deposit is sadly non-refundable in these cases.

Don't worry! We will always do our best to accommodate you - please do email us to hello@folkster.com to see if we can fit you in quicker if you have an urgent situation :) 

To cancel your BRIDESMAID appointment - 

To ensure proper tracking of cancellations, we ask that the cancellation is by writing. Please email hello@folkster.com with your appointment date and time and the name on the booking to ensure cancellation.

Please note: We can only accept cancellations at minimum 72 hours prior to the start of your booked appointments, any cancellations after that time will nullify your deposit which will then not be refundable. The booking deposit can not be transferred to another appointment or stock or gift voucher or store credit. 

Pop us a mail to hello@folkster.com with the details of your purchase and your order number or receipt, and we will do our very best to accomodate you :)

Please note: if the gown is an old style that is now sold out and not being restocked, we may not be able to accept that return - with our deepest apologies. But you can be assured that we will always try our best. 

Please visit our Bridesmaids FAQ >here< where we have lots more detailed info and questions answered :)

Of course, we are more than happy to help with any questions you may have so please jump onto our live chat or pop us an email to hello@folkster.com for anything else :)

Yes, we take pride in offering the best customer service possible and to ensure you have our full attention our Folkster Bridal store is by appointment only. :) Our head of bridal Roisin Hennessy along with our brilliant styling team would be delighted to help you on your gown journey! Our beautiful showroom and fitting rooms can accommodate the bride plus 3 guests maximum :)

Please use our online scheduler via "Book A Bridal Appointment" to book in a date that suits you, and we'll look forward to seeing you then!

You will find the Folkster Bridal F.A.Q right >here< :)

We are sorry you have to cancel! But we hope to see you again soon :)

To cancel your BRIDAL appointment - 

To ensure proper tracking of cancellations, we ask that the cancellation is by writing. Please email bridal@folkster.com with your appointment date and time and the name on the booking to ensure cancellation. 

Just a quick one from our Bridal team: Our appointment deposit is to secure your place with our dedicated team of stylists so we sadly cannot offer a refund or a transfer of this deposit for any changes or cancellations once your appointment is confirmed.

We are so grateful for your understanding of this situation, which we had to introduce to be fair to our team, all of our brides and waiting lists :)

To cancel your BRIDESMAID appointment - please click >here<

Customs & Additional Charges

We will continue to ship to the UK from Ireland. Due to Brexit, all orders dispatched to the UK may now be subject to customs/additional charges which will be applied to the shipment upon arrival. Folkster cannot control and is not responsible for any duties or taxes applied to your package. Find more information on this here:)

Northern Ireland Shipping

Due to postal codes, our system will automatically charge our Northern Ireland shoppers the UK shipping fee. Please do contact us at orders@folkster.com and we will refund you the difference in the shipping costs. Please note, this does not include any duties or customs, or returns fees :)

Yes - we would love for you to continue shopping with us online or in store.  Thank you for your support :)

DPD is our national delivery partner and they have issued the following statement: 

"DPD has ceased passing the driver's scanner to the consignee to capture a proof of delivery signature. Instead, where the consignee is present to receive delivery, the driver will retain possession of the scanner, will request the name of the signatory which he/she will key into the name field and will capture the words C19 in the signature field. Driver will not capture the signature of the recipient. Where "Safe Place" or "Letterbox" options are in place for the delivery, these instructions will be followed. GPS coordinates are captured at the point where the parcel is scanned as delivered."

DHL is our international delivery partner and they have issued the following statement:

“We are still operating our signature service as normal however our couriers have been instructed that it is the choice of the receiver whether they wish to physically sign for their parcel when delivery is taking place. If they don’t wish to sign on the courier scanner as normal the courier will confirm this with the person on site at the time of delivery and will enter their name against the delivery for our records. The couriers are sanitising all scanners between delivery/collection drops.”

For up to date details on all shipping costs, please visit our Shipping page

Yes we do ship worldwide! We ship to most countries via DHL! More information on that >here< 

Once dispatched from our orders department, it usually takes about 1-3 business days to arrive within Ireland via DPD :) For international time frames - please allow 2-5 working days (Mon-Fri) depending on location :)

Please note: There may be some slight delays as courier companies come under extra pressure during peak times, but during these times we will monitor each situation and update our customers through our social media channels.

We send a tracking order to the email you used to place your order. Please be sure to check your spam or junk folder for that email. Still no sign? We're sorry if you haven't received a tracking number for your order just yet - it could be that your sale has not processed. Please pop our orders team a mail to orders@folkster.com, and we can send on all the relevant information 

Ireland is part of the EU and as such all orders placed for shipping to the Republic of Ireland and other EU countries will not incur customs and duties.

Countries outside of the EU may be subject to import duties and taxes, which are applied once a shipment reaches your country.

Folkster cannot control and is not responsible for any duties or taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies and charges vary widely from country to country. You should contact your local customs office for further information :) More details on that >here< :)

We have lots of restocks ready to arrive - so please sign up at the 'NOTIFY ME' button on the product you are looking for -  it will email you the moment a size you are looking for is restocked. You can also reach out to us via email to hello@folkster.com so we can give you a more definitive answer too :)  

Please note, depending on order sizes and item demand, we may have to limit the order of certain garments to a maximum of 8-10 pieces per order. If you are hoping to place an order for over 8-10 pieces please do contact us at hello@folkster.comor on 056 7703312 - we will be more than happy to look into your query and advise on stock availability

Absolutely! We have a team in place to help you - here's how you can contact us: 

• We can currently take phone calls between 12-6pm Mon- Fri on +353 56 770 3312 
• You can chat with us live on folkster.com between 12-6pm Mon-Fri. 
• You can email us to hello@folkster.com - OR if your query is in relation to Folkster BRIDAL, please email bridal@folkster.com.

If you are returning by Irish AN POST : please return to : 

FOLKSTER RETURNS 
ORDER NUMBER: __________ 
P.O. BOX 39,
THURLES,
CO. TIPPERARY,
REPUBLIC OF IRELAND 

If you are returning by COURIER : e.g DPD, FASTWAY, DHL etc please return to : 

FOLKSTER RETURNS 
27 PATRICK STREET, 
KILKENNY 
REPUBLIC OF IRELAND

IN STORE RETURNS OR ONLINE ORDERS

Please note - any in store returns of online orders need to be pre-arranged. Please reach out to us at hello@folkster.com to arrange an in-store return or for further assistance (Standard "Condition of Goods" returns policy applies)

We currently offer a 14 day full refund/exchange policy on most unworn, regular priced items. More information >here< :)

Email us for more info: orders@folkster.com :) 

We’re sorry, but all sales of Christmas decorations are final. Due to the seasonal nature of these items, we do not accept returns or exchanges. We encourage you to carefully review your purchase before completing your order. If you have any questions about a product, please contact our customer service team—we’re happy to assist you! Thank you for your understanding.

As a small business - we recognise that we have a very tiny voice in this industry and so we know the changes we can control are not as much as we would like.
However - here is what we have been able to achieve on our long road to a more sustainable and ethical business : 

We have reduced the number of core fashion suppliers we work with - this means that we have grown relationships with them and a level of trust. We ask that all of our suppliers confirm that they have good working conditions. All of our suppliers have confirmed that, and any we had any doubts about - we moved on from. However, we want to be transparent that it is really impossible to be 100% sure of this - we know our core suppliers regularly have to pass audits and that gives us a lot of comfort, but unless you are literally working there beside them every day, we can never know for sure how they are treated when others are not around. All we can do is go with our instincts from dealing with them over a growing period of time - to trust that they are telling us the truth, and also believe that the audits are being carried out in a straight forward and above board manner. That's why it's so vital to KNOW our suppliers directly and who they are rather than buying from a third party.

Another step we have taken is moving from fast to slow fashion. We started as a vintage store, then got caught up in selling cool brands and moving a little into fast fashion, We found out pretty quickly that while this was an easier way to make money, it just didn't sit well with us. We couldn't accept the waste, the quality, the lack of transparency. We started the long journey to become a 100% own design slow fashion brand, and that's the road you find us on now :) 

A smaller section of our casual and debs offerings are still through agencies in L.A  as we are too small of a business to produce that volume of styles by ourselves. We are slowly taking more control of that so that we only work with the smaller selection of suppliers - we've actually gone from 100% other labels to around 70% Folkster/30% other labels in the last 5 years. It's been very difficult at times but we fundamentally believe that controlling all of our own production relationships is the best way to have a greater understanding of the working conditions involved. 
It won’t be possible for us to produce all of our own home and books collections though,  so we ONLY work with long standing, respected suppliers.

We also buy in small amounts to avoid overstock/waste and combine shipping as much as possible. We are also starting to develop relationships with Irish small gift suppliers too - from their home workshop to our shop.

We know we have a lot more we want to achieve, but we hope you can see from this mail that our intentions are to become a 100% own production fashion brand that can do our OWN continuous factory visits and bring that confidence to our customers too, married with respected third party stock too. It's been an eye-opening and educational transition from fast to slow fashion - but we are so pleased to be on this better road. 

Also here is an overview of a few of our main fashion suppliers : 

-Our main supplier is a family business in Barcelona. They make almost all of our bridesmaids and occasion wear and they are AMAZING to work with...we've visited with them and were so impressed by how they treated their team, and the working conditions. Our aim is to move all non-beaded stock production to them, which we have been doing over the last couple of years.

-One of our suppliers is a factory in India owned by an amazing American woman who offers her team good working conditions and 401Ks. We know she is passionate about fair employment from dealing with her directly - so that gives us confidence. Also when we have asked to visit the factory, (all of our visits were postponed due to Covid) she had no problem at all and encouraged us to do so. Sometimes in the past when we've asked people, if they are in any way cagey about our potential visit  -  that's when we feel it best to move on from them. 

- Another production company in India we work with is one we found through a trade fair. They also have assured us they are all above board, audited and again been very encouraging to us to come and visit which is very reassuring.

We thank you for questioning our approact to sustainabilty - it's questions like that which drive this industry to try and do better. It's our mission to always keep trying to do better every day :)

As a small business, we accept for now that it won’t be possible for us to produce all of our own home and books collections though, so we ONLY work with long standing, respected suppliers.

We also buy in small amounts to avoid overstock/waste and combine shipping as much as possible. We are also starting to develop relationships with Irish small gift suppliers too - from their home workshop to our shop.

We've started our own candle range which is currently made in the most respected candle house in the UK - but we aim to move that production to Ireland asap :)

As part of our aim to grow responsibly, we are thrilled that 80% of our event wear is now designed here in Ireland <3 That means that when you buy with us, you allow us to reinvest in our team and our line, making it possible to get that number to 100% so THANK YOU!

Our in-house desinger Kerrie Ward works with our owner/creative director Blanaid Hennessy and Buyer Nerea Fernandez to create our collections. Yes it's a tiny team - but we work hard and love what we do. We are grateful to have this opportunity to create :) <3

Read more about our production and more under the first question in this section :)